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Frequently asked questions

  • How does billing work with Sword Health?

    Sword bills your therapy time directly as digital physiotherapy.

  • What if I need more sessions than expected?

    Sword will never charge you or your insurance company more than $800 total in a 12 month period, no matter how many sessions you complete.

  • Can I pause or stop my program?

    Yes. You’re always in control and can pause or adjust your program at any time.

  • Do I pay by session or by the amount of therapy time?

    You pay only for the amount of therapy time you do. For example, if you complete three 10-minute sessions, you'll be charged for a single block of 30 minutes of therapy time — not three separate sessions. The only exception is with 1:1 synchronous sessions with a PT — these will count as a full 30-minute block of therapy.

  • Do I need to buy a pack with a certain amount of hours of therapy?

    No, you only pay as you do 30-minute blocks of therapy. You only pay for what you use, as you use it.

  • What happens if I only do, for example, 40 minutes of therapy?

    Your therapy is billed in 30-minute blocks.

    • When you complete your first 30 minutes, you’re charged for one 30-minute block.
    • The remaining 10 minutes will carry over and count toward the next 30-minute block.
    • You’re charged for another block only after you complete an additional full 30 minutes.

     

    If you reach 15 minutes or more beyond a completed block, and don’t use those minutes within 2 weeks, they’re charged as the next 30-minute block.
  • Do I pay extra for the Thrive Pad I receive?

    No. The provided technology does not result in any additional charges. You only pay for your therapy time.

Need help? Contact us at

helpca@swordhealth.com
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Sword Health, Inc. does not provide healthcare services. Sword Health Professionals provides clinical services through a group of independently owned professional practices consisting of Sword Health Care Providers, P.A., Sword Health Care Providers of NJ, P.C., and Sword Health Care Physiotherapy Providers of CA, P.C.

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