Senior Director of Commercial Operations

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

The Senior Director of Sales Operations at Sword Health will play a critical leadership role in driving operational excellence and strategic initiatives within the Commercial organization. This role is responsible for leading the Commercial Operations function, ensuring the effective use of tools, data, and processes to optimize sales, customer success, and channel performance and to support the company’s growth objectives. The Senior Director will work closely with senior leadership and cross-functional teams to align commercial operations with broader business goals, leveraging data-driven insights to drive continuous improvement and operational efficiency.

What you'll be doing:

• Lead the development and execution of the overall sales operations strategy, ensuring alignment with Sword Health's business objectives and sales goals.
• Build a world-class team of operations professionals, investing in their growth and development to achieve world-class outcomes.
• Oversee the management and optimization of the CRM system, ensuring data integrity and the effective use of sales tools and processes.
• Drive the sales forecasting and planning process, collaborating with sales leadership to set accurate targets, quotas, and resource allocation.
• Develop and maintain advanced sales reporting and dashboards, providing key insights into sales performance, pipeline health, and other critical metrics to senior leadership.
• Optimize sales territories and resource allocation, using data-driven analysis to ensure balanced and effective coverage across markets.
• Collaborate closely with marketing, finance, customer success, and other departments to ensure alignment and support for sales initiatives.
• Lead strategic initiatives aimed at improving sales efficiency, process automation, and overall operational effectiveness.
• Manage and mentor a high-performing Sales Operations team, fostering a culture of continuous improvement and excellence.

What you need to have:

• 10+ years of experience in sales operations, with a proven track record of leading and scaling sales operations functions in a fast-paced environment.
• Strong expertise in CRM management, particularly Salesforce, with experience in optimizing CRM systems to support sales processes and data integrity.
• Exceptional analytical skills, with the ability to interpret complex data sets and provide actionable insights to drive business decisions.
• Extensive experience in sales forecasting, planning, and territory management, with a focus on data-driven decision-making.
• Strong cross-functional collaboration skills, with the ability to work effectively with sales, marketing, finance, and other teams to drive alignment and support.
• Excellent communication and presentation skills, with the ability to convey complex information to senior leadership and other stakeholders.
• Proven leadership skills, with experience in managing and developing high-performing teams.

What we would love to see:

• Experience in the technology, enterprise software or digital health industry, with a deep understanding of the unique challenges and opportunities in these markets.
• A background in implementing and managing sales process automation tools and initiatives to drive operational efficiency.