AI designed to make world‑class care accessible to all
Meet Phoenix—the future of personalized care.
AI Care = Human clinical specialist + AI Care Specialist
We know pain comes in many forms and affects each person differently—which is why our AI Care model combines what human clinicians and AI each do best, resulting in a far more personalized member experience than either could deliver on their own.
Human-led feedback
During every therapy session, Phoenix monitors and communicates with members, providing them with feedback in real time. This ensures they are moving correctly and progressing appropriately, facilitating faster and better outcomes.
Data-driven progression
AI provides our clinical specialists with comprehensive member updates and performance metrics after every session, helping them better understand members’ limitations and improvements. This enables clinicians to make continual program adjustments as members’ needs change.
Predictive engagement
We use an AI-powered detection engine to find and personally engage members who are at high risk of needing costly procedures, interventions, or surgery—so we can treat them with non-invasive clinical care before it’s too late.
Over a decade of AI innovation
Humans are always in the loop to ensure equity, responsibility, and safety.
Developed for equity
Human input is integral to both the training and testing of our human-in-the-loop AI. We use large, inclusive datasets to minimize algorithmic bias and train all clinicians to avoid unconscious bias.
Deployed responsibly
We use AI for biofeedback collection and accessibility—never to make clinical decisions. All AI-suggested program adjustments, which are routinely judged against human decisions, must be reviewed and approved by a clinician.
Safety, privacy, and protection
We enforce strict, state-of-the-art measures to ensure our AI systems perform reliably—while protecting private health information in compliance with HIPAA and other data privacy regulations, so members always have peace of mind.
