On-Call

Expert help for pain in less than 5 minutes, 24/7

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Chat with your pain specialist through your smartphone
Get advice from your personal pain specialist whenever you need to
THE SOLUTION

Avoid unnecessary ER visits with on-demand help for pain.

Chat with an expert

Members can open the Sword app and type a question or concern directly in the chat.
Pain specialists on-call

Clinical Pain Specialists

Pain experts provide guidance to help members get top-quality care, avoid unnecessary ER visits, and find relief fast.
Get help in 60 seconds

Immediate answers

The average wait time at the ER is 160 minutes. Clinical Pain Specialists respond directly in less than 5 minutes.
Chat with your on-call pain specialist
THE WHY

Pain can’t wait, and immediate access saves money.

Every year, there are 45 million unnecessary ER visits related to non-severe MSK conditions, costing an average of $1,389 per visit. On-Call is designed so people can get immediate help and avoid costly ER visits .
  • No more unnecessary ER visits
  • No more avoidable appointments
  • No more waiting for guidance
  • No more wasted money
MSK pain is the #1 driver of emergency room visits
#1
MSK issues are a main driver for ER visits1
$750 average wasted cost per patient
$1,389
average cost of an ER visit2
30%
of ER visits are avoided with On-Call3

Help from head to toe.

Sword treats neck pain

Neck

THE FUTURE

Building better health care

Easy to implement
Greater access
Taking time off work, finding transportation, and even getting an appointment are difficult for most people. On-call gives members access to Clinical Pain Specialists, 24/7 in the Sword app.
Experienced, qualified experts
Clinical care
Many health-tech solutions provide coaches or non-clinical staff who are not licensed to answer the real needs of people in pain. On-Call offers access to only the most experienced and qualified experts.
Equal healthcare access for all
Real health equity
Rural and lower-income populations are less likely to have access to clinical support. We make sure every individual receives top-quality care that is easy to access, no matter where they are.
Testimonials

Human impact

I battled a shoulder injury for years and even had surgery in 2017, but I was still in pain. With Sword, I am pain free with a full range of movement that I didn’t have before!

Donnie

Sword Member

Enjoy your favorite activities without MSK pain
I really do think that movement is medicine. Sword was instrumental for my knee pain. Had it not been for Sword, I might not have made it.

Trent

Sword member

Movement is medicine
You have the power to get out of [pain]. It’s a very isolating feeling, and this journey has let me be so much more present. I’m excited I get to do this with my kids.

Kelly

Sword member

Enjoy activities with your kids
[Sword] helped me stay away from obesity ... and it helped me find my path as a father so my kids have a good role model. Being able to move is a blessing.

Marcelo

Sword member

Enjoy your favorite activities without MSK pain
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FAQs

Frequently asked questions

Have questions? We’re here to help.

A life free of pain starts here.

Portugal 2020Norte 2020European UnionPlano de Recuperação e ResiliênciaRepública PortuguesaNext Generation EU