THE SOLUTION
Avoid unnecessary ER visits with on-demand help for pain.
Chat with an expert
Members can open the Sword app and type a question or concern directly in the chat.
Clinical Pain Specialists
Pain experts provide guidance to help members get top-quality care, avoid unnecessary ER visits, and find relief fast.
Immediate answers
The average wait time at the ER is 160 minutes. Clinical Pain Specialists respond directly in less than 5 minutes.
THE WHY
Pain can’t wait, and immediate access saves money.
Every year, there are 45 million unnecessary ER visits related to non-severe MSK conditions, costing an average of $1,389 per visit. On-Call is designed so people can get immediate help and avoid costly ER visits .
- No more unnecessary ER visits
- No more avoidable appointments
- No more waiting for guidance
- No more wasted money
Help from head to toe.
THE FUTURE
Building better health care
Greater access
Taking time off work, finding transportation, and even getting an appointment are difficult for most people. On-call gives members access to Clinical Pain Specialists, 24/7 in the Sword app.
Clinical care
Many health-tech solutions provide coaches or non-clinical staff who are not licensed to answer the real needs of people in pain. On-Call offers access to only the most experienced and qualified experts.
Real health equity
Rural and lower-income populations are less likely to have access to clinical support. We make sure every individual receives top-quality care that is easy to access, no matter where they are.
Testimonials
Human impact
I battled a shoulder injury for years and even had surgery in 2017, but I was still in pain. With Sword, I am pain free with a full range of movement that I didn’t have before!
Donnie
Sword Member
I really do think that movement is medicine. Sword was instrumental for my knee pain. Had it not been for Sword, I might not have made it.
Trent
Sword member
You have the power to get out of [pain]. It’s a very isolating feeling, and this journey has let me be so much more present. I’m excited I get to do this with my kids.
Kelly
Sword member
[Sword] helped me stay away from obesity ... and it helped me find my path as a father so my kids have a good role model. Being able to move is a blessing.
Marcelo
Sword member
Product Suite
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FAQs
Frequently asked questions
Have questions? We’re here to help.
Where can I access On-Call?
Will my PT know what I talked about with my Sword On-Call Specialist?