On-Call

Access to on-demand clinical pain specialists, 24/7 in 60 seconds or less.

Chat with your pain specialist through your smartphone
Get advice from your personal pain specialist whenever you need to
THE WHAT

Immediate help for your pain, at your fingertips.

Text-based communication

Open your Sword app and type your question or concern directly in the chat. No waiting rooms or appointments needed.
Connect with a pain specialist from your smartphone

Clinical Pain Specialists

A Clinical Pain Specialist will respond within 60 seconds. Real people, no automated responders or bots.
Get help in 60 seconds

Answers and immediate action

The Clinical Pain Specialist will provide you with options and immediate steps to alleviate your pain. No waiting or worrying what to do next.
Take steps to ease your pain
THE WHY

Why immediate access matters

Members too often experience barriers to expedient care. On-Call was designed to address this problem by providing fast, expert care.
  • No more waiting for specialists
  • No more unnecessary appointments
  • No more unnecessary x-rays or medications
  • No more wasted $
MSK pain is the #1 driver of emergency room visits
#1
MSK issues are the top driver of ER visits1
$750 average wasted cost per patient
$750
average wasted cost per patient
The average wait for primary care appointments is 24 days
24d
average wait time for primary care appointments

What we treat

Sword treats neck pain

Neck

THE FUTURE

Building better health care

Easy to implement
Greater access.
Taking time off work, finding transportation, and even getting an appointment is difficult for most Americans. We’ve built a solution that fits in the palm of your hand and matches your lifestyle.
Experienced, qualified experts
Expert quality care.
Many health-tech solutions give users coaches that fill time and space but are not licensed to answer the real needs of people in pain. We provide you with only the most experienced and qualified experts.
Access for all
Real health equity.
Rural and lower-income populations are less likely to have access to clinical support and treatments and are more likely to receive opioids for pain relief. We believe every individual deserves the same expert care.
Testimonials

Human impact

I battled a shoulder injury for years and even had surgery in 2017, but I was still in pain. With Sword, I am pain free with a full range of movement that I didn’t have before!

Donnie

Sword Member

Enjoy your favorite activities without MSK pain
I really do think that movement is medicine. Sword was instrumental for my knee pain. Had it not been for Sword, I might not have made it.

Trent

Sword member

Movement is medicine
You have the power to get out of [pain]. It’s a very isolating feeling, and this journey has let me be so much more present. I’m excited I get to do this with my kids.

Kelly

Sword member

Enjoy activities with your kids
[Sword] helped me stay away from obesity ... and it helped me find my path as a father so my kids have a good role model. Being able to move is a blessing.

Marcelo

Sword member

Enjoy your favorite activities without MSK pain
Product Suite

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Sword360
Delivering a seamless, connected ecosystem
FAQs

Frequently asked questions

Have questions? We’re here to help.
  • Where can I access On-Call?

  • Will my PT know what I talked about with my On-Call Specialist?

  • Will my On-Call conversation be recorded or kept in my profile?

A life free of pain starts here.

Footnotes

1

https://aspe.hhs.gov/sites/default/files/migrated_legacy_files/199046/ED-report-to-Congress.pdf

Portugal 2020Norte 2020European Union