Introducing Outcome Pricing: Don't pay in full until our program works in full.

Developing AI to provide world-class care at scale

Supporting Sword’s leadership as they engineer a pain-free future

Providing the highest quality care to free our members from pain

Ensuring our mission reaches new markets and touches more lives

Making world-class care user-friendly for our members

Keeping our company financially healthy so we can best serve our members

Developing the pain-fighting solutions within the Sword Platform

Ensuring we adhere to industry regulations and best practices

Bringing our mission to life for clients and members

Growing, supporting, and developing our diverse team 

Driving innovation based on clients’ and members’ needs 

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Come build the future

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all. 


Who we're looking for

Sword Health is looking for an entrepreneurial individual to join our fast-paced and dynamic Customer Success team. You will work directly with customers and internal teams to onboard, manage, and grow Sword’s expanding portfolio of health plan customers. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our health plan customers, and who are laser-focused on delivering results. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better health care to those who need it most.

What you'll be doing:

• Manage the end-to-end client lifecycle for a growing list of health plan customers within an assigned book of business— drive onboarding, engagement, and the demonstration of value.
• Understand the operational model to consume and support multiple employers under the health plan partnership 
• Build trusted & strategic relationships with our health plan customers — understand their needs/objectives and drive Sword’s clinical and economic outcomes to exceed them.
• Partner with the Implementation team during handoff from Sales to Customer Success, establish a working cadence with partners, highlight dependencies, align marketing plans, etc.
• Own a strategic area of Sword’s Customer Success practice, defining our strategy and constantly iterating the team’s playbook(s)
• Monitor performance and deliver quantifiable & qualitative insights to customers — prove Sword’s impact via reporting, regular meetings, and quarterly business reviews
• Develop payor account plans — estimate total opportunity, define key goals/milestones, and recommend areas to focus in order to succeed.
• Advocate for the needs of our customers internally, work with internal teams to solve pain points, and deliver high customer satisfaction scores 


What you need to have:

• Experience with managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business.
• 5+ years of experience in enterprise-level customer success/account management or roles, ideally in digital health with health plan experience 
• Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations
• Strong process orientation, with an ability to identify needs and execute projects that improve our Customer • Success practice and relationships with partners.
• Strong growth mindset and ability to influence via analytical and story-telling skills
• Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing
• Comfortable with small teams and adapting to ambiguous start-up environments
• Passionate about bringing world-class healthcare to those who need it
• No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable



<div><span style="font-size:16px">Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. </span></div><div><br /></div><div><span style="font-size:16px">Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.</span></div><div><br /></div><div><span style="font-size:16px">Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. </span></div><div><br /></div><div><span style="font-size:16px">Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.</span></div><div><br /></div><div><span style="font-size:16px">This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all. </span></div><div><br /></div><div><b style="font-size:18px">Who we're looking for</b></div><div><br /></div><div><span style="font-size:16px">Sword Health is looking for an entrepreneurial individual to join our fast-paced and dynamic Customer Success team. You will work directly with customers and internal teams to onboard, manage, and grow Sword’s expanding portfolio of health plan customers. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our health plan customers, and who are laser-focused on delivering results. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better health care to those who need it most.</span></div><div><br /></div><div><b style="font-size:18px">What you'll be doing:</b></div><div><br /></div><div><span style="font-size:16px">• Manage the end-to-end client lifecycle for a growing list of health plan customers within an assigned book of business— drive onboarding, engagement, and the demonstration of value.</span></div><div><span style="font-size:16px">• Understand the operational model to consume and support multiple employers under the health plan partnership </span></div><div><span style="font-size:16px">• Build trusted &amp; strategic relationships with our health plan customers — understand their needs/objectives and drive Sword’s clinical and economic outcomes to exceed them.</span></div><div><span style="font-size:16px">• Partner with the Implementation team during handoff from Sales to Customer Success, establish a working cadence with partners, highlight dependencies, align marketing plans, etc.</span></div><div><span style="font-size:16px">• Own a strategic area of Sword’s Customer Success practice, defining our strategy and constantly iterating the team’s playbook(s)</span></div><div><span style="font-size:16px">• Monitor performance and deliver quantifiable &amp; qualitative insights to customers — prove Sword’s impact via reporting, regular meetings, and quarterly business reviews</span></div><div><span style="font-size:16px">• Develop payor account plans — estimate total opportunity, define key goals/milestones, and recommend areas to focus in order to succeed.</span></div><div><span style="font-size:16px">• Advocate for the needs of our customers internally, work with internal teams to solve pain points, and deliver high customer satisfaction scores </span></div><div><br /></div><div><br /></div><div><b style="font-size:18px">What you need to have:</b></div><div><br /></div><div><span style="font-size:16px">• Experience with managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business.</span></div><div><span style="font-size:16px">• 5+ years of experience in enterprise-level customer success/account management or roles, ideally in digital health with health plan experience </span></div><div><span style="font-size:16px">• Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations</span></div><div><span style="font-size:16px">• Strong process orientation, with an ability to identify needs and execute projects that improve our Customer • Success practice and relationships with partners.</span></div><div><span style="font-size:16px">• Strong growth mindset and ability to influence via analytical and story-telling skills</span></div><div><span style="font-size:16px">• Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing</span></div><div><span style="font-size:16px">• Comfortable with small teams and adapting to ambiguous start-up environments</span></div><div><span style="font-size:16px">• Passionate about bringing world-class healthcare to those who need it</span></div><div><span style="font-size:16px">• No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable</span></div><div><br /></div>

Senior Customer Success Manager, Health Plans

Do you have at least 5 years of experience in enterprise-level customer success, implementation, or account management roles?

Have you managed Health Plan clients? (BCBS, Aetna, Cigna, etc.)

If yes, please list which health plans. If no, please put N/A

Our preference is to have someone near Chicago who is able to be hybrid. Are you able to work a hybrid schedule in downtown Chicago?

The base salary for this role is between $120 - $130k, excluding a 7.5% bonus and an equity package. Does this meet your salary requirements?

A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

A person having origins in any of the black racial groups of Africa.

Black or African American (Not Hispanic or Latino)

A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)

A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.