IT Support Associate

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

Hey there! Looking to join an incredible IT Team that's passionate about simplifying everyone's work? Look no further, we're hiring! We're a proactive team, constantly staying ahead to ensure everything runs smoothly. As an IT Team we understand the importance of technology in today's workplace and the impact that technical issues can have on productivity and efficiency. Want to join the team? Find out if you've got what it takes!

What You’ll Do:

• Primary focus on resolving support tickets and provide end-user support;
• Assist with new user setup;
• Manage enterprise applications;
• Oversee and manage medium sized IT projects;
• MDM solution management;
• Proactively prevent and address security issues;
• Maintain and manage IT stock.

Who You Are:

• Outstanding technology knowledge;
• Great Network Skills to manage and enhance the network infrastructure in both office and warehouse environments;
• Asset management expertise;
• Solid technical support background with a minimum of 5 years of IT experience;
• Minimum of 5 years working in IT;
• Good interpersonal skills and a strong preference for teamwork;
• Good analytical ability, organization, and planning skills.

Bonus Points:

• Network certifications and Knowledge;
• Knowledge in Google Workspace & GSuite;
• OKTA certifications;
• Kandji & JumpCloud;
• Notion & Slack;
• Experience in managing Teams.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy;
• To get to know more about our Tech Stack, check here.