Customer Success Advisor, Health Plans

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full.Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity

• Builder (Level 2) — Creates workflows and tools that elevate the whole team

• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you'll be doing:

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for growth.

• Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members, then determine whether that access is producing enrollment, utilization, and value.

• Build a multi-threaded network across economic, clinical, operational, and executive stakeholders, including the people who can quietly block access, renewal, or expansion.

• Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence, then lead account strategy, value communication, business reviews, and escalations.

• Partner with Sales on cross-sell and upsell and mobilize Sword's internal specialists as resources in an account plan you still own.

• Operate with significant autonomy, identifying emerging risks and opportunities, defining strategy where playbooks do not exist, and driving execution across the organization.

What you need to have:

• Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.

• A track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action.

• Working depth in claims and ROI economics, with the ability to interrogate methodology, reconcile conflicting evidence, and stand behind the account position.

• Strong executive judgment and exceptional written and verbal communication across functions, levels, and competing stakeholder interests.

• Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style, plus willingness to travel domestically up to 10%.

• The ability to thrive in highly ambiguous environments where priorities evolve quickly and success depends on judgment rather than process.

Total compensation range

$147,700 - $232,100 a year