Marketing Operations Specialist

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

As a Marketing Operations Specialist you will play a crucial role in driving the efficiency and effectiveness of marketing campaigns with a strong focus on technical components. You will manage marketing tools, ensure seamless data flows and integrations, and handle multiple projects concurrently.

What you'll be doing:

• Manage the execution and optimization of multi-channel marketing campaigns;
• Oversee the maintenance and enhancement of marketing databases and CRM systems;
• Implement and manage marketing automation tools and workflows.
• Ensure seamless data flows between marketing systems, identifying and resolving integration issues;
• Analyze campaign performance metrics and provide actionable insights to the marketing team;
• Ensure data integrity and compliance with data privacy regulations.
• Develop and document standard operating procedures for marketing processes;
• Manage multiple projects simultaneously to support various marketing initiatives;
• Collaborate with sales and marketing teams to align marketing activities with business goals;
• Train and mentor junior team members on marketing operations best practices;
• Evaluate, select, and implement new marketing technologies to improve efficiency and effectiveness.

What you need to have:

• Degree in Marketing, Business, Information Technology, or related field;
• 3-5 years of experience in marketing operations or related role;
• Proficiency in CRM and marketing automation tools;
• Experience with analyzing data and providing insights;
• Excellent project management and organizational skills;
• Knowledge of data privacy regulations (e.g., GDPR), CAN-SPAM laws, deliverability best practices;
• Strong communication and interpersonal skills;
• Ability to manage multiple projects simultaneously and meet deadlines.

What we would love to see:

• Basic HTML knowledge;
• Strong problem solving skills;
• API knowledge.