January 7, 2026 • min read
What didn't happen in 2025 is worth celebrating
In 2025, Sword's AI Care helped thousands of members avoid surgeries, long recoveries, and time away from what matters most.
Written by
Exploring the breakthroughs behind AI Care
Healing isn’t always about what you gain. Sometimes it’s about what you never have to face.
At Sword, we believe the best kind of care is the kind that keeps life moving quietly and seamlessly. It’s not just about helping people recover, but also about helping them avoid the physical, emotional, and financial toll of pain in the first place.
In 2025, our AI Care supported 300,000 members with clinically rigorous, personalized care, delivered exactly when and where they needed it. Behind that number is something deeper: lives uninterrupted, surgeries prevented, time reclaimed, and futures protected.
Here's what our members avoided this year, thanks to Sword
188,278
fewer workdays interrupted1
271 million
minutes not spent on in-person care2
11,029
surgeries avoided3
These numbers matter because they represent something more than outcomes: they represent possibilities. Every avoided surgery is a family spared the anxiety of recovery, every minute saved is a step toward a healthier, more balanced life.
And this is just the beginning.
In 2026, we’ll continue to move forward alongside our members, our partners, and our clinical teams. We’re proud of what didn’t happen this year. And we’re just getting started.
About the author
Sword Health Innovation Team
Exploring the breakthroughs behind AI Care
Footnotes
Fewer workdays interrupted are calculated by converting total minutes saved into 24-hour day equivalents (1,440 minutes per day).
Minutes saved are calculated using average sessions per member × 60 minutes × members enrolled and completed 1+ session in 2025.
Surgeries avoided are estimated based on member's reduction in surgical intent and then extrapolated for all members that completed 1+ session.
