Introducing outcome pricing: aligning costs with results for our clients

We know that people come to Sword seeking convenient, world-class care so they can overcome pain and discomfort, heal, and continue to thrive in their lives. Putting people first and delivering the outcomes that members desire has always been our priority.

That’s why Sword pioneered engagement-based pricing, setting the industry standard so clients only pay when members actively participate in our programs.

Today, we’re doubling down on our commitment to delivering exceptional member outcomes by introducing Outcome Pricing. This unprecedented model goes far beyond milestone-based pricing to ensure that what our clients pay is directly tied to our ability to deliver meaningful health improvements to their population.

This is more than just a change in pricing strategy; it’s a transformative shift that we believe will shape how the health industry drives value for employers and health plans.

What is Outcome Pricing?

Outcome Pricing is a bold approach to healthcare pricing that aligns our financial incentives with the success of our members and clients. Unlike other models, where clients pay the full price even if their members see little or no improvement, Outcome Pricing is rooted in a simple, yet powerful concept: We only succeed when our clients and members do, too.

By structuring fees in this way, we ensure that our clients only pay the full cost when members experience real, measurable benefits.

Why shift to Outcome Pricing?

At Sword, we’re committed to driving as much value as possible for our clients and their people. We’ve built our entire AI Care platform around delivering industry-leading outcomes:

• 67% of members report being pain-free after completing our program¹
• Reductions in anxiety and depression of 50% and 64%, respectively²
• 47% decrease in the use of prescribed painkillers³
• 50% reduction in costly surgeries⁴
• 68% increase in productivity⁵

After years of consistently achieving these exceptional results for members and clients, we are confident that now is the time to move to a pricing model where we won’t receive full payment until our programs work in full. This approach deeply aligns our incentives with those of our clients and brings more transparency to the value we’re providing them and their people.

What does Outcome Pricing mean for our clients?

For Sword clients, Outcome Pricing is a partnership rooted in shared goals and aligned incentives. By tying fees directly to results, we give clients greater confidence that their investment in Sword is based on real, transformative change for their members.

A new standard in healthcare

Outcome Pricing is proof of Sword’s unwavering commitment to redefining value in healthcare. It builds on the reliability and excellence of our AI Care model, which has delivered more than 4 million AI sessions and is accessible through thousands of employers and health plans across three continents.

As the only digital health company willing to base our pricing on the real-world impact of our programs, Sword is setting a new standard in the industry. Outcome Pricing is one more way we are truly dedicated to changing lives, one measurable result at a time.

Watch our founder and CEO "V" Bento explain the why behind this change: