Head of Internal AI Ops (Portugal-based Remote/Hybrid)

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

The Internal AI Ops Team

The Internal AI Ops Team leads the transformation of the company’s internal processes through Generative AI, enhancing how we work across the organization. By equipping teams like Finance, Commercial, and Talent with AI-powered tools and techniques, this team empowers departments to expand their reach and impact, thus ultimately driving the success of the company.

We’re a small team with a style reminiscent of an early-stage company, characterized by highly generalist roles and a proactive attitude. We work very closely with key stakeholders in each vertical at Sword to learn their processes and understand how we can help them succeed through AI.

In this role, you’ll report to the VP of AI and lead a team of a few Full Stack Engineers.

What you’ll be doing:

• Leading Sword’s internal GenAI transition by:
• Working alongside various teams to proactively identify opportunities for enhancing productivity and impact through the development of internal Generative AI solutions, or by leveraging existing off-the-shelf tools
• Defining the internal Internal AI Ops roadmap;
• Leading a team of Full Stack Engineers in the execution of such initiatives, ensuring they meet their goals;
• Acting as a hands-on contributor in some tasks;
• Serving as an enabler: preemptively identifying and addressing risks, ambiguities, future needs, and blind spots; finding balanced solutions for unexpected blockers.

What you need to have:

• 5+ years of experience as a Product Manager of a highly technical AI-powered product, 3+ years of experience as a leader of an ML/DS Team or 3+ years of experience as an AI solutions architect;
• Solid technical background and ability to exercise sound judgment over ML/DS topics;
• Impeccable oral and written communication skills, wielded often as tools for alignment-seeking and problem distillation;
• Strong critical thinking: strategically disagree upwards or with peers as necessary;
• Autonomy & self-direction: aware of the team’s direction, prioritize accordingly with limited supervision even when faced with ambiguity;
• A natural curiosity and intuition over both old and new AI techniques and the product/business problems they can address.

What we would love to see:

• Experience working in a fast-paced environment wearing different hats, acting scrappy when the situation calls for it;
• Experience with BigQuery and Looker for business and product analytics;
• Experience with the Python data stack;
• Get itchy with suboptimal processes and can’t help but propose improved versions.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.