Strategy & Ops Associate

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

As the Strategy & Operations Associate, you’ll be the right hand to the General Manager, helping shape Academy’s strategy as the team continues to evolve. In this highly strategic and cross-functional role, you’ll use data to inform decisions, turn ideas into structured plans, and drive execution across teams to ensure alignment, efficiency, and measurable impact as we scale Academy’s growth.

Academy is one of Sword Health's products that provides expert-led education that helps members understand their health, reduce risks, and build healthy habits. Academy drives engagement and long-term behavior change by making evidence-based learning accessible and easy to understand.

What you’ll be doing:

• Help the GM handle the team through project management, operations enablement and development of key initiatives;
• Be a thought partner and collaborate with the GM to define the goals and strategic initiatives to be launched;
• Be responsible for supporting and improving the team's effectiveness through planning, prioritization, and driving executional follow-ups;
• Create and manage the processes that will ensure the team’s efficiency and be a continuous improvement advocate and stakeholder;
• Collaborate with functional areas (product, operations, legal, etc) to ensure alignment across the company;
• Conducting research and analysis to support decision-making and surface improvement opportunities;
• Promote a metrics-driven culture, with the development of consistent approaches to setting performance targets, forecasting and ongoing performance improvement.

What you need to have:

• Experience in corporate strategy, start-up operations, and/or executive management experience;
• Have top-notch project/process management skills;
• Data Analytics: Previous experience directly manipulating spreadsheets, Looker or comparable data visualization tool;
• Attention to detail with swift execution - be a strong problem solver with a data oriented approach;
• Grittiness, creativity, strategic thinking and ability to operate with unknowns to get things done;
• Strong communication skills, with the ability to synthesize a lot of information quickly, highlight the key take-aways and disseminate meaningful insights;
• A proactive and independent work style;
• Highly proficient in spoken and written English;
• Ability to navigate and thrive in a fast-paced, dynamic environment.

What we would love to see:

• Bachelor’s Degree in Engineering, Economics, Management or related areas;
• Experience with B2C products.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy;
• To get to know more about our Tech Stack, check here.

Total compensation range

€31,500 - €49,500 a year

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.