Doosan Bobcat is a global leader in compact construction, grounds maintenance, and industrial equipment. With operations across North America and over 40000 employees, the company prioritizes workforce safety, health, and innovation in everything from product design to employee benefits.
The problem
Rising MSK costs and limited care access were impacting productivity
Like many manufacturers, Doosan Bobcat faced rising healthcare costs due to musculoskeletal (MSK) conditions—especially back, knee, and shoulder pain. Many employees couldn’t take time off for in-person physical therapy, and traditional care wasn’t built for shift workers, distributed teams, or high-physical-demand roles.
Employee pain was affecting quality of life and job performance. Leadership needed a solution that would lower spend and improve access without adding friction.
The solution
Virtual care built for distributed, hands-on workforces
Doosan Bobcat selected Sword for its clinically validated, sensor-powered physical therapy model. The digital care platform gave employees 24/7 access to personalized therapy, supported by Doctors of Physical Therapy and real-time motion tracking.
The company launched a multi-channel engagement strategy that included peer advocates, benefits team champions, and culturally relevant messaging. Adoption exceeded expectations.
Healthcare outcomes
Employees reported less pain, faster recovery, and higher satisfaction
With Sword, Doosan Bobcat members completed an average of 25 sessions and reported significant symptom relief. The program helped employees reduce pain, recover faster, and return to normal activities with fewer missed workdays, all while maintaining a 4.8 out of 5 session quality rating.
8.9/10
program satisfaction¹
43
surgery free¹
The best part is the flexibility of timing sessions. I also love the technology and how it shares when I’m not quite right with my positions. I have nothing but positive experiences so far and am grateful for you! I think I’m actually feeling progress in my daily movements with less pain after...
Financial results
Scalable savings in a high-risk, high-demand workforce
Doosan Bobcat reduced unnecessary surgeries and MSK-related costs across its industrial workforce by giving employees access to flexible, digital-first care. Sword helped the company deliver meaningful results at scale while maintaining high employee satisfaction and engagement.
3:1
Gross ROI¹
$479K
gross savings¹
