Strategy & Ops Associate

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

The Strategy & Operations Associate will work closely with Growth Department leadership to support Sword Health's fast-paced expansion. This role will focus on driving revenue and enhancing member experience by taking on high-impact strategic projects and operational initiatives. The associate will lead and assist in special growth-related projects that influence key business areas across departments, ensuring smooth execution of growth strategies and campaigns with significant cross-functional and financial impact.

What you'll be doing:

• Assist in key strategic growth projects, including performance analysis, data visualization, and strategic planning;
• Support the growth organization in tactical campaigns designed to increase revenue and improve operational performance;
• Develop, track, and analyze key performance indicators (KPIs) related to growth operations;
• Plan and coordinate key growth meetings, ensuring effective communication and information flow between teams;
• Drive the execution of growth strategies, including improving and standardizing processes for greater operational efficiency;
• Serve as a key contributor to the performance management and development of initiatives aimed at expanding Sword Health’s market presence and client reach.

What you need to have:

• 2-5 years of experience in strategy consulting, corporate strategy, business development, or in a high-growth startup environment;
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights;
• Experience in managing multiple projects simultaneously in a fast-paced, dynamic environment;
• Strong organizational skills, with the ability to structure and manage data for efficient decision-making;
• Exceptional interpersonal skills and the ability to work collaboratively across departments to achieve strategic goals;
• Highly proficient in spoken and written English.

What we would love to see:

• Entrepreneurial spirit with a strong drive to support growth and operational efficiency;
• Experience in collaborating with various stakeholders and presenting strategic ideas in a structured manner;
• A track record of building trusting relationships across all levels of an organization;
• Bachelor’s Degree in Engineering, Economics, Management, or related area.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A stimulating environment with room for creativity;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy.