Process Development Manager

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

The Process Development Engineering Manager role is responsible for leading the team supporting development, qualification, maintenance, and continuous improvement of global manufacturing operations for Sword Health.

What you will be doing:

• Oversee a remote team of process development engineers and technicians in Salt Lake City (USA) and Canelas (Portugal);
• Maintain manufacturing oversight of overseas manufacturing operations in SE Asia;
• Design, develop, optimize, and scale up manufacturing processes for new and existing products;
• Maintain and refine SPC manufacturing metrics;
• Oversee maintenance on Sword-controlled Production Assets (scheduled and unscheduled);
• Support engineering teams to define, develop, and launch production lines in support of existing and new products;
• Work with Production & Quality teams on develop and maintain process documentation, such as standard operating procedures, work instructions, and process flow diagrams;
• Conduct Installation, Operational, and Performance Qualifications (IQ/OQ/PQ);
• Development and execution of protocols and filling out reports;
• Ensure compliance with regulatory requirements, including FDA, ISO etc. Periodically supports periodic facility and workforce compliance audits.

What you need to have:

• Degree in Mechanical, Manufacturing, or Industrial Engineering or related field;
• 8+ years of experience in manufacturing or industrial engineering for medical devices or within a regulated industry;
• Prior experience managing a remote team;
• Highly independent and self-directed;
• Ability to work with our remote teams in SLC, NY, and Porto;
• Excellent verbal and written communication skills;
• Excellent organizational skills and attention to detail;
• Time management skills with a proven ability to meet deadlines;
• Strong analytical and problem-solving skills, including Statistical Analysis of data;
• Ability to prioritize tasks and to delegate them when appropriate;
• Ability to function well in a high-paced and at times stressful environment;
• Proficient in English and Spanish (to easily converse with production specialists and operators).

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A stimulating environment with room for creativity;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy.